We provide warranty and non-warranty repair services for all our products at our main facility. We are deeply committed to giving you prompt, first-class service to help keep your field operations running smoothly. All warranty repairs must be shipped directly to us.
Send Repairs to:
Micro-Trak Systems Inc.
P.O. Box 99
111 E. Le Ray Ave.
Eagle Lake, MN 56024
- All merchandise being returned to Micro-Trak for warranty repair must be sent postage paid
- You must include a copy of the sales receipt, showing date of purchase and dealer/distributor address
- If the product is registered for extended warranty, disregard #2. If you are unsure, enclose sales receipt or call for confirmation
- At Micro-Trak's discretion, the merchandise will be repaired or replaced at no charge, and returned freight pre-paid.
New Service Repair Form!
In order to facilitate the repairs that you must send directly to Micro-Trak, we have created an easy-to-use form for you to print off and enclose in the box (with your repairs). The information helps us process your repair as quickly as possible. Download it below:
No Defects Checkout Charges
Merchandise returned for repair that is found to have no defects, will be returned to the customer with the standard product minimum charge assessed. Those units under warranty with proper warranty documents (see above) will be checked and returned at no-charge.
All merchandise being returned to Micro-Trak must be free of chemical, chemical residue, oils, dirt and any other toxic materials. In addition, all fittings, hoses, valves, manifolds, etc. that are not a part of the original unit, should be removed prior to its shipment to Micro-Trak. Merchandise received that fails to meet the requirements listed above may be returned to the shipper at their expense without notice.
Requirements for Returning Products for Repair
- A detailed note indicating the type of service required. Outlining the problem with each item returned
- Include a return address. Make sure this is your current 911 billing address. We cannot accept PO Box numbers or Rural Route addresses
- Include a daytime phone number that you can be reached at if necessary
- We accept VISA, M/C, and Discover Card. The cardholder's name and the expiration date are required for billing purposes. All other returns will be sent UPS C.O.D.
- Express delivery is available, but will be at the expense of the customer
- We DO NOT return repairs via United States Postal Service (USPS)