Service & Support Programs

Our strengths truly set us apart from the competition.

If you haven’t heard it or experienced it yet, all Micro-Trak products are backed by some of the best service and technical support programs in the industry. We have built our reputation on listening and learning from our customers. That is why we stand behind our products after the sale has occurred.

Visit our Product Repair page to see how we set ourselves apart from others in the industry.

Loaner Program

Here’s a Micro-Trak exclusive. It’s free and it’s simple! If any Micro-Trak component fails to perform for any reason send it in for service repairs. Micro-Trak will send you a loaner component to use while your component is being checked out. We never make you pay or wait to receive a loaner part. The loaner is yours to use free of charge until the original part is repaired or replaced. We never charge for loaner deliver for any item that is still under the 3 year warranty.

This program is available to ALL of our customers whether or not the product is under warranty.

Toll-Free Sales and Service Support

Every Micro-Trak customer in the U.S. and Canada has access to toll-free sales and service support. Call us if you have a question about purchasing a product or you’re having issues with a Micro-Trak component. You can talk to our sales staff or service department. If you still have any questions, we’ll give you direct access to our engineering team. This is a free service.

 

 

Same-Day Shipping of Orders

Time is money. We understand how important it is to get the Micro-Trak components you need as quickly as possible. When we receive an order for any in-stock item before 2:00 p.m. CT we process and ship it that same day.